1. Custom service work
Design, development and brand work is bespoke — once discovery or design work has started, deposits are non-refundable because time, research and creative output have already been committed to your project.
Legal
Refund Policy
Effective July 2026
2. Before work starts
If you cancel within 48 hours of paying the deposit and we have not yet started work, you receive a full refund minus any payment-processor fees.
3. During a project
If you cancel mid-project, we invoice for the work delivered to that point. Any balance from your deposit above that amount is refunded within 14 days.
4. Not delivered as promised
If we fail to deliver what was agreed in the scope of work and we cannot make it right within 14 days, you can request a refund of the unearned portion of your payment.
5. Retainers & subscriptions
Monthly retainers (SEO, content, ads) can be cancelled at any time before the next billing cycle. Payments already made for the current cycle are non-refundable because work is delivered continuously through the month.
6. Third-party costs
Fees paid to third parties on your behalf (Shopify subscriptions, plugins, stock imagery, domains) are non-refundable — those charges leave our account and go straight to the vendor.
7. Request a refund
Email info@xevrostudios.com with your project name and reason. We respond within 3 business days and process approved refunds within 14 days.
This page is maintained by Xevro Studios and provided for information only. It does not constitute legal advice. For specific questions please email info@xevrostudios.com.